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Shipping and Handling

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Rocky Nook Ordering, Shipping & Returns Information 


Shipping

All print books are shipped by Ingram Publisher Services. Below are the available shipping options. Please note that all shipments outside of the United States are not trackable.

UNITED STATES (Trackable)

  • UPS Ground (2–5 business days)
  • UPS Next Day Air (overnight)

UNITED STATES (Not Trackable)

  • USPS Economy Mail (2–8 business days)

AUSTRALIA (Not Trackable)

  • Priority Direct Entry (8–12 business days)

CANADA (Not Trackable)

  • Rest of World Priority / Dutiable & non-dutiable (6–10 business days)
  • Expedited Parcel / Non-dutiable (6–10 business days)

EUROPEAN UNION (Not Trackable)

  • Priority / Non-dutiable (8–10 business days)
  • Rest of World Priority / Dutiable & non-dutiable (8–10 business days)

UNITED KINGDOM (Not Trackable)

  • Royal Mail / Non-dutiable (6–8 business days)
  • Rest of World Priority / Dutiable & non-dutiable (8–10 business days)

REST OF WORLD (Not Trackable)

  • Rest of World Priority / Dutiable & non-dutiable (8–10 business days)

Please Note:

  • International orders are NOT trackable and while they normally take 10-14 days it can sometimes take up to 30 days to reach their final destination

  • Shipping prices and delivery schedules are subject to change. Ingram utilizes a variety of carriers in order to provide the most efficient and economical service to our customers. Changes made by carriers may affect quoted pricing and delivery schedules without notice.

Prices do not include VAT, GST, or other applicable value-added or sales taxes. Customers are responsible for any applicable VAT, GST or other value-added.


Processing Time

All orders require a processing time of 1 to 2 business days before shipping. Please add this to the estimated delivery times for the chosen ship method.


Billing

Enclosed with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges. Your invoice will state that your order has been prepaid by credit card. Your credit card will not be billed until the product ships.


Sales Tax

RockyNook.com is required to collect state sales tax for orders shipped to California.


Print Book Returns

If, for any reason, you are not satisfied with your purchase, returns are accepted within 30 days of purchase for a full refund, providing they are in new (resalable) condition. Please enclose the original receipt with your return.

Original shipment and handling charges are not refundable, and you will be responsible for all costs associated with the returns shipment. No COD returns will be accepted.

Please use the supplied returns label on the outside of your return package.

If you receive damaged, defective, or incorrectly shipped goods, please contact customer service at info@rockynook.com.


eBooks

When you purchase an eBook from RockyNook.com, your Order Confirmation email will include the download links for your eBook files. You may also access your eBook files via your Account page.

Please refer to our eBook Store FAQ for more information about our eBooks and our Download How To Guide for information on how to access them via a variety of devices.


Contact Us

If you have questions about an online order, please email us at info@rockynook.com or call (866) 687-1118